TROUBLESHOOT
VOCALOID5
What are the VOCALOID5 System Requirements?
The System Requirements for the latest VOCALOID5 are as follows (updated December 2022): (Windows 7 and Windows 8 are no longer supported due to the end of support from Microsoft)
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I get the message "download code is invalid."
Please make sure the code was entered without any extra space characters before or after the code.
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I cannot update VOCALOID5. I get the error message "VOCALOID5 Editor is not installed. The setup cannot continue."
VOCALOID5 updates are applied to an existing VOCALOID5 installation. If you have uninstalled VOCALOID5, please reinstall it with the full installer before applying the update.
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VOCALOID5 VSTi/AU occasionally stops making sound when using Ableton Live.
If you close the little plug-in window labeled "VOCALOID5" the sound will stop. Keep this window open while using VOCALOID5 VSTi/AU in Ableton Live.
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Cubase and VOCALOID5 VSTi are not displayed at the expected size. (Windows)
If your computer has a High DPI (4K) monitor, or if you are using multiple monitors, try these settings: ・Enable High DPI (Cubase) Cubase Top Menu [Edit] > [Preferences] > [General] Check [Enable High DPI] ・Override high DPI scaling behavior (Windows) Right click the Cubase shortcut icon Select [Properties] at the bottom of the pop-up menu Select [Compatibility] tab Click [Change high DPI settings] Check [Override high DPI scaling behavior] Select [System] or [System (Enhanced)] from the pulldown menu Click [OK] to close both dialogs Restart the DAW using the modified shortcut
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The first note isn't sung at the right time. (VOCALOID5 VSTi/AU)
VOCALOID5 requires some time before the first note of a VOCALOID part in order to realistically emulate human singing. Try expanding the VOCALOID part with some empty space before the first note in the part. If the VOCALOID part starts at bar 1 of the DAW, try to insert an empty bar before it.
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I recovered my computer from a system crash. License authorization fails with the error message "VOCALOID components for these serial numbers are not installed." (Windows) "Cannot find VOCALOID components assigned to the entered serial number. Please type valid serial number." (Mac)
If you recovered the computer with a backup tool, hard disk clone, Time Machine, or Migration Assistant, the VOCALOID authorizer won't recognize the installation. Please uninstall all VOCALOID components and reinstall them. ・Uninstall (Windows) [Start] > [Settings] > [Apps] > [Apps & Features] ・Uninstall (Mac) [Applications] > [VOCALOID] > [Uninstaller] [Applications] > [VOCALOID5] > [Uninstaller]
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What are the VOCALOID4.5 Editor for Cubase System Requirements?
The System Requirements for the latest VOCALOID4.5 Editor for Cubase are as follows (updated March 2022): (Windows 7 and Windows 8 are no longer supported due to the end of support from Microsoft) (Cubase 7 series, Cubase 7.5 series and Cubase 8 series are no longer supported due to the end of support from Steinberg)
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I cannot control the Ableton Live 11 Transport from VOCALOID5 VSTi / AU.
In order to control transport from VOCALOID5 in Ableton Live 11, you will need to turn on the ReWire function on the Live 11 side. For instructions on how to turn on the ReWire function in Live 11, please see the Ableton support page.
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The voicebank stopped playing one day. It worked before.
The Voicebank may not be authorized. Voicebank playing stopped due to finishing the trial period. Please try authorization again. ・VOCALOID5 requires a VOCALOID Authorizer. ・Older VOCALOID procts , please refer to the URL. Activation (Authentication) of VOCALOID Products
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